AI-powered routing
Calls, chats and requests are directed to the right team with real-time analytics.
Outsourcing contact center 24/7
AI-supported call center for sales and customer service
We handle sales campaigns, infolines, support and back office with teams ready to scale quickly.
95% CSAT20% faster resolutionsup to 500 AI agents in 48h
Operational advantage
Key Advantages
Stable infrastructure
Redundant power, reliable systems and operational continuity for demanding projects.
Secure data handling
Bank-grade encryption, access control and processes aligned with GDPR requirements.
Quality audits
GDPR, ISO 27001 standards and security audits supported by clear reporting.
CCPRO in numbers
0+
years of experience
Long-term experience in customer service, sales support and contact center operations.
0+
consultants ready to scale
Teams working from the office, hybrid or remotely, matched to the project model and SLA.
0h
to pilot launch
Quick pilot setup with scripts, onboarding, reporting and first quality checkpoints.
Our Services
We specialize in designing and implementing comprehensive communication solutions that improve customer experiences and drive business growth.
Outbound sales
Outbound Telemarketing (AI + Experts)
Reach the right decision-makers through data-driven dialing and personalised scripts. Clients report +35% more leads and +28% more meetings within 90 days.
Appointment Setting & Lead Generation
Welcome Call Campaigns
Customer Satisfaction Surveys
Inbound support
24/7 Inbound Telemarketing
Handle inquiries, tech support and orders in 10+ languages. Our AI Knowledge Base cuts average handle time by 25%.
Comprehensive Customer Service Center
Premium Virtual Secretary
Technical Helpdesk
Chat and digital channels
Chat & Omnichannel Support
Live agents + AI chatbots reply instantly across web chat, email and social, delivering a seamless omnichannel experience.
Active & Reactive Online Chats
Social Media Management
SMS & Email Marketing Campaigns
Why Call Center PRO?
- 17+ years serving enterprise clients (finance, e-commerce, SaaS).
- 100+ certified agents, 10+ languages, 98% CSAT.
- Redundant infrastructure: dual power feeds, Tier-3 DC.
- Bank-grade 2-FA, end-to-end encryption, annual IT audits (CVSS), full GDPR compliance.
- Seamless integrations with Salesforce, Zendesk, HubSpot & a any API.
Client Referrals
The cooperation was smooth and communication was very clear. The Call Center Pro team delivered the agreed activities on time and with strong commitment. Information was passed on according to the agreed guidelines, and meetings were properly scheduled and described. This allowed our sales team to focus on valuable meetings instead of contacting uninterested prospects. I appreciate the flexible approach to the project and the strong organization of the team. Based on our experience so far, I plan to work together again. I am happy to recommend Call Center Pro as a partner for sales support and appointment setting.
Our cooperation with the contractor under the framework agreement, including telephone debt collection, is being delivered at the expected level and in accordance with the terms of the agreement as of the date of this reference.
Support scope
Why choose outsourced call center support?
Outsourcing your call center helps you launch customer service, telephone sales and hotline support faster without building a large internal department.
Call Center B2B
We acquire new customers, schedule sales meetings and run phone campaigns aimed at decision-makers in companies.
Call Center B2C
We handle sales and information campaigns for individual customers, focusing on high call quality and positive customer experiences.
Sales outsourcing
We take over the entire telephone sales process: scripts, consultant training, reporting, campaign optimization and performance control.
Lead Generation
We generate valuable B2B and B2C leads, reach the right audiences and qualify contacts according to agreed criteria.
Appointment setting
We contact potential customers and arrange sales meetings with decision-makers, improving the efficiency of your sales team.
Hotlines
We provide professional inbound hotline support, answer customer questions, accept requests and process orders.
Customer service
We support customers by phone, e-mail and chat, keeping response times short and communication quality high.
Helpdesk
We provide first-line technical support, help users solve issues and route more complex tickets to the right teams.
Back Office
We handle administrative processes, data entry, document support and operational tasks that support day-to-day business.
CATI research
We run telephone CATI surveys, satisfaction studies and interviews, delivering reliable data for analysis and business decisions.
E-commerce support
We support online stores with order handling, abandoned cart recovery, upsell and cross-sell activities.
Contact Center 24/7
We provide round-the-clock customer support by phone, e-mail and chat, ensuring continuity and 24/7 availability.
Cooperation process
From first conversation to an active contact center team
We run the project step by step so it is clear what we launch, how we measure results and when it is safe to scale the operation.
We understand your goal
We analyze your company needs and define whether the priority is lead generation, telephone sales, customer service, hotline support, helpdesk or back-office processes.
We prepare the project
We create call scripts, configure the service process, integrate CRM and prepare reporting tailored to your requirements.
We launch the pilot
We start with a pilot project, monitor call quality, analyze conversion, lead acquisition cost and optimize the activities.
We scale the cooperation
After positive results, we increase the number of consultants, extend working hours and launch additional contact channels, including 24/7 support.
What does implementation look like?
Implementation starts with a project workshop where we learn your product, sales process and business goals. Then we prepare the knowledge base, train consultants, configure systems, run test calls and calibrate service quality.
This helps sales campaigns, hotline support, outsourced call center operations and customer service start quickly and without disruption.
72h to pilot launch
after scope and input materials are agreed
project workshopknowledge baseconsultant trainingsystem configurationtest callsquality calibration
Industries and use cases
Outsourced Call Center for companies across sectors
See how contact center support works in real industries: from e-commerce and finance to IT, healthcare, manufacturing, logistics and HR.
Call Center for e-commerce
E-commerce support requires fast responses, a clear understanding of the buying process and conversations that help increase sales. We handle order support, hotlines, abandoned carts, upsell, cross-sell, complaints, returns and delivery status updates. Outsourcing the contact center reduces pressure on the store team and improves response time.
Call Center for finance, leasing and insurance
Financial companies need procedures, quality control and precise reporting. We support B2B and B2C projects for finance, leasing and insurance: appointment setting, hotline support, interest verification, telemarketing, reminders, surveys and CATI research.
Call Center for IT, SaaS and software houses
For IT and SaaS companies, we support lead generation, MQL and SQL qualification, demo scheduling, webinar follow-up, user onboarding and first-line helpdesk. We prepare discovery scripts, CRM integrations and reports that help sales teams focus on qualified opportunities.
Call Center for healthcare and education
Healthcare and education require empathy, confidentiality and smooth scheduling. We support registrations, visit confirmations, information campaigns, helpdesk, consultation booking and communication with candidates, students or patients.
Call Center for manufacturing, renewable energy and real estate
Manufacturers, renewable energy companies and real estate developers use outsourced call center teams for sales campaigns, hotlines, inquiry qualification, appointment setting and complaint support. Each project is based on measurable processes and regular reporting.
Call Center for logistics, transport and HR
Logistics, transport and HR teams need fast communication, current statuses and predictable request handling. We support hotlines, complaint handling, data confirmation, satisfaction surveys, candidate screening, recruitment campaigns and follow-up.
Frequently asked questions
FAQ - call center outsourcing
Short and practical answers about project launch, databases, reporting, integrations and support scope.
Do you offer B2B call center services?
Yes. We deliver B2B call center projects, lead generation, appointment setting, decision-maker qualification and telemarketing campaigns for companies.
Do you offer B2C call center services?
Yes. We support B2C call center projects, hotlines, telephone sales, e-commerce support, complaints and consumer surveys.
How does call center outsourcing work?
We start with goal analysis, then prepare the process, scripts, consultant training, a pilot project and regular KPI reporting.
How much does a call center cost?
The cost depends on scope, working hours, number of consultants, channels and campaign type. We usually prepare pricing after a short goal analysis.
Can you work on the client database?
Yes. We can work on your database, a database provided by a partner or support lead acquisition from new sources.
Can you help acquire a database?
Yes. We can support database acquisition and segmentation according to campaign requirements and applicable consent rules.
Do you record calls?
Yes. Calls can be recorded for quality control, consultant training and reporting when the process and required consents allow it.
Do you integrate with CRM systems?
Yes. We integrate contact statuses, leads, notes and reports with CRM or other client systems via API or exchange files.
Can we start with a pilot?
Yes. A pilot is recommended because it helps test the script, database, conversion, call quality and real lead acquisition cost.
What does reporting include?
We report call volume, statuses, conversion, call quality, lead cost, complaint handling and optimization recommendations.
Do you support international markets?
Yes. We can run campaigns in multiple languages and support customer service on international markets.
Do you operate hotlines?
Yes. Hotline support includes inbound calls, case statuses, escalations, knowledge base support and quality reports.
Do you run CATI research?
Yes. We run CATI research, satisfaction surveys, market research and telephone service quality studies.
Do you handle complaints?
Yes. Complaint handling can include accepting requests, case status updates, callbacks and reporting root causes.
Do you provide back-office support?
Yes. Back office includes data handling, statuses, requests, forms, verification and processes that support sales.
Do you support sales outsourcing?
Yes. Sales outsourcing includes lead generation, qualification, appointment setting, follow-up and performance reporting.