Call Center PRO · Since 2008 · Poland
Which part of sales or customer service would you like to outsource?
New prospects, enquiries from ads or support for existing customers? These are different jobs. Choose your goal to see responsibilities, deliverables and a sensible pilot.
Start with the problem, not a service name
I need new B2B prospects
Prospecting and qualified sales handoffs.
See your next step →I have enquiries to follow up
Contact and follow-up after ads, web enquiries or events.
See your next step →I need meetings for sales
A relevant contact, appointment and context.
See your next step →I need customer support cover
Inbound calls, case handling and escalation.
See your next step →I need B2C sales calls
Consumer leads, visits and upselling for businesses.
See your next step →I want to test automation
One AI workflow with human support.
See your next step →Acquisition and sales
New prospects, incoming enquiries or appointments for sales? Choose the outcome you need.
B2B lead generation in Poland
Business outreach and qualified contacts with context for your sales team.
Scope and cooperation →Inbound lead handling
Already receiving enquiries? Outsource contact, qualification and follow-up.
Scope and cooperation →B2B appointment setting
The right contact, agreed criteria, an appointment and useful meeting notes.
Scope and cooperation →B2C leads and telephone sales
Consumer leads, booked visits and upselling for your business.
Scope and cooperation →Customer retention and win-back
Reconnect with inactive customers, renewals and reasons for leaving.
Scope and cooperation →Explore all outbound workflows
Compare B2B, B2C and existing-customer workflows if you are choosing a scope.
Scope and cooperation →Customer service
Handle customer enquiries consistently and support your team within agreed coverage hours.
Inbound customer support
Ongoing, overflow or seasonal coverage; answers and escalations.
Scope and cooperation →E-commerce customer support
Products, deliveries, returns and complaints under your store’s policies.
Scope and cooperation →Technical helpdesk
First-line support, structured tickets and specialist handoff.
Scope and cooperation →Omnichannel support
Phone, email and chat with shared case context.
Scope and cooperation →Social media customer support
Customer replies, moderation and escalation — not advertising management.
Scope and cooperation →Research and operations
Surveys, documents and repeatable tasks with defined deliverables.
CATI and telephone surveys
Questionnaires, interviews, quality checks and agreed data delivery.
Scope and cooperation →Back office: data and documents
Data checks, CRM updates and document completeness.
Scope and cooperation →Order support and payment enquiries
Administrative order steps and status updates — not payment processing.
Scope and cooperation →Insurance claim intake
Intake, document completeness and case status updates.
Scope and cooperation →Incident enquiry support
Approved updates, case intake and escalation under your business plan.
Scope and cooperation →AI and service improvement
Match automation or team support to a specific workflow.
Voicebots and AI call center
A defined scenario, testing and human handoff for difficult cases.
Scope and cooperation →Seasonal and overflow teams
Defined tasks and coverage period with agent preparation.
Scope and cooperation →Call quality assurance
Call samples, evaluation criteria and actionable feedback.
Scope and cooperation →Agent training
Practice matched to real conversations and team skills.
Scope and cooperation →Not sure what to delegate first?
Tell us where your team loses time or customers lose contact. You do not need a finished brief. We will help separate the tasks and choose a sensible initial scope.
Discuss your situation →