CALL CENTER PRO · EXPERIENCE SINCE 2008
Telephone surveys and CATI research for your business
Need customer feedback rather than a sales campaign? We conduct telephone surveys using an agreed questionnaire: satisfaction, reasons for leaving, service feedback or customer needs. You receive structured responses and a clear record of fieldwork.
Describe your needs first. Your enquiry is not a commitment to order.
A defined job, a usable handoff
What you receive — and who does what
Our responsibility
Our team: agreed fieldwork, response recording and interviewer quality checks.
Your input
Your team: research objectives, respondent requirements and questionnaire approval.
Your deliverable
Response data, fieldwork dispositions and summaries within the agreed scope.
A pilot with a decision at the end
Test interviews check wording, routing and duration before approved fieldwork begins. Sample size and selection must fit the research objective.
Scope, price, timing and responsibilities are agreed before work starts. An enquiry does not place an order.
Illustrative structure — not client results
What is delivered after fieldwork?
- Fieldwork status → completes, partials and refusals
- Responses → agreed fields and coding
- Summaries → analysis scope defined in the proposal
Is this the right service for your business?
For businesses and research teams with a defined objective, respondent group and research questions. Questionnaire design, methodology and analysis responsibilities are agreed separately.
Scope and working arrangements
Preparation and test interviews
Check question clarity, order and routing. Test interviews reveal issues before fieldwork and help estimate interview duration.
Fieldwork and usable data
Interviewers record responses and dispositions. Agree quality checks and data delivery; additional processing and interpretation have their own scope.
Know what you are buying
Research is not disguised selling. Contact rules, respondent information, sample design and data format are agreed first. Representativeness or statistical precision must not be assumed without an appropriate research design.
Describe your project — let’s define the scope →From first discussion to a pilot
Your process
We discuss your audience, objective, volumes and systems.
An agreed scope
You receive a proposed pilot, responsibilities, metrics and pricing.
Preparation and pilot
We prepare materials, train the team and test the workflow.
Review and next step
Together we review quality and results before deciding on scale.
Reporting that supports decisions
- Contact attempts, refusals and completed interviews
- Coverage of agreed groups and response completeness
- Interview duration and issues requiring review
What determines the price?
Interview count and duration, respondent reachability, sampling quotas, questionnaire preparation and data processing. Fieldwork and full analysis are not automatically the same package.
Before you decide
Do you design the questionnaire and analytical report?
We can use your questionnaire or discuss its preparation. Fieldwork, quality checks, data processing and interpretation are separate proposal items so the price and deliverables are clear.
Can we start with a limited scope?
Yes. We agree a suitable scope, timing, cost and evaluation criteria after reviewing the process and team availability.
Let’s see how we can help
You do not need a complete brief. Tell us what is taking up your team’s time or which result you want to work towards. We will discuss the process, required information and possible next step.
Prefer a conversation?
+48 22 100 12 40Call Center PRO · since 2008 · Częstochowa, Poland. A service built around your process, not a fixed package of calls.