Call Center PRO is a call center outsourcing provider in Poland, operating since 2008. We deliver B2B lead generation, appointment setting and customer service, combining human teams with AI workflows.
Call Center Pro was founded in 2008 with the belief that the phone remains one of the most effective tools for building relationships and growing sales. From the beginning, our goal was to create more than an outsourced call center - a partner supporting clients in acquiring new customers, serving existing ones and delivering ambitious sales projects.
Over the years, we have delivered thousands of campaigns for companies across many sectors: from e-commerce and B2B to services, manufacturing, institutions and large enterprises. This experience has helped us build processes that combine sales effectiveness with high-quality customer service.
Today, Call Center Pro is an experienced team of consultants, coordinators and specialists who conduct conversations on behalf of our clients every day. We run projects in lead generation, telephone sales, infolines, appointment setting, market research, e-commerce support and back-office processes. We use modern technologies, real-time reporting and AI-based solutions, but the most important element of our work remains people and professional conversation.
We believe effective communication is built on trust, knowledge and consistency. That is why every project starts with understanding the client's business, goals and market context. We do not rely on ready-made templates - we design solutions tailored to a specific organization and its audience.
For more than 18 years, we have helped companies grow sales, increase customer satisfaction and build lasting relationships. This experience, flexibility and partnership approach are why many clients work with us for years, entrusting us with new projects and new challenges.
Call center experience in Poland
Prospecting, qualification and sales handoff
Hotlines, enquiries and e-commerce support
Agreed workflows and escalation rules
CALL CENTER PRO Konrad Kwiatkowski
Al. Wolności 50b, 42-202 Częstochowa
NIP: 7162649697 · REGON: 142247213
These examples explain possible workflows and measurement. The project scope and targets are agreed individually.
Challenge: Low recruitment efficiency and overloaded HR team.
Solution: First contact with candidates and preselection process optimization.
What to measure: Time to first contact, completed screening and candidate feedback using an agreed survey.
Challenge: No fast online lead qualification, low sales conversion and high customer acquisition cost.
Solution: Lead qualification during agreed hours, follow-up and CRM handoff through an agreed workflow.
What to measure: Time to first contact, qualified lead share and conversion through the agreed CRM stages.
Challenge: High volume of inquiries and complaints, overloaded internal operations.
Solution: Multichannel support and full back office handling for verification, payments, documents and incidents.
What to measure: Response time, resolved cases and customer satisfaction measured using an agreed method.
Challenge: Unused potential for additional sales.
Solution: Active phone support and consultant training in professional cross-selling techniques.
What to measure: Additional orders, margin and returns, assessed against an agreed baseline.