CALL CENTER PRO · EXPERIENCE SINCE 2008
Customer support in social media and direct messages
Do comments and direct messages wait while marketing focuses on campaigns? We handle agreed customer enquiries, moderation and escalation using your brand voice and approved answers.
Describe your needs first. Your enquiry is not a commitment to order.
Is this the right service for your business?
For brands, stores and service businesses needing a clear split between marketing and customer support on selected social profiles.
Scope and working arrangements
Separate service from marketing
We define which questions agents handle and which need marketing, partnerships or brand decisions, so an order question need not wait for the person preparing ad content.
Brand voice and difficult cases
Replies, moderation and escalation use examples approved by your business. We also agree when to move a conversation to an appropriate channel without publishing customer data.
Know what still needs a reply
Reports show open cases, topics and handoff reasons. Repeated questions inform support knowledge and website updates.
Know what you are buying
This is customer support, not automatically advertising management, post creation or guaranteed reach. Profiles, permissions, hours and moderation decisions are agreed before launch.
Describe your project — let’s define the scope →From first discussion to a pilot
Your process
We discuss your audience, objective, volumes and systems.
An agreed scope
You receive a proposed pilot, responsibilities, metrics and pricing.
Preparation and pilot
We prepare materials, train the team and test the workflow.
Review and next step
Together we review quality and results before deciding on scale.
Reporting that supports decisions
- Messages and comments by topic
- Response time during agreed coverage
- Open cases, handoffs and knowledge gaps
What determines the price?
Inputs include profile count, case types, estimated demand, hours and moderation scope. Ad management or content production is not automatically included.
Before you decide
Do you remove negative comments?
Moderation follows agreed rules. Criticism, complaints and rule-breaking content need different treatment; disputed cases go to a designated brand owner.
Can you cover evenings?
We can discuss hours and demand. Staffing and shift coverage are confirmed for the project, not assumed to be 24/7.
Can we start with a limited scope?
Yes. We agree a suitable scope, timing, cost and evaluation criteria after reviewing the process and team availability.
Let’s see how we can help
You do not need a complete brief. Tell us what is taking up your team’s time or which result you want to work towards. We will discuss the process, required information and possible next step.
Prefer a conversation?
+48 22 100 12 40Call Center PRO · since 2008 · Częstochowa, Poland. A service built around your process, not a fixed package of calls.