CALL CENTER PRO · EXPERIENCE SINCE 2008
Customer retention and win-back services
Have customers stopped ordering or responding to your offer? We contact them, understand their reasons and present an agreed next step: an offer, repeat purchase or account manager conversation.
Describe your needs first. Your enquiry is not a commitment to order.
A defined job, a usable handoff
What you receive — and who does what
Our responsibility
Our team: outreach, reasons for leaving, your approved offer and follow-up.
Your input
Your team: eligible customer segments, relationship history, approved offers and return verification.
Your deliverable
The customer’s reasons, an agreed proposal and a verified return or next conversation.
A pilot with a decision at the end
Separate inactive-customer win-back, renewals and upselling. Choose one segment and objective. Check whether the obstacle is the offer, contact process or customer experience.
Scope, price, timing and responsibilities are agreed before work starts. An enquiry does not place an order.
Illustrative structure — not client results
What does a retention call record contain?
- Reason for leaving → conversation notes
- Proposal → approved terms and response
- Return → verified status or next step
Is this the right service for your business?
For B2B companies, stores and repeat-purchase services with an existing customer base and a need for structured post-sale follow-up.
Scope and working arrangements
Start with a segment and a reason to call
We define inactivity, review purchase history and agree which contacts are eligible. A contract renewal and a first repeat purchase after a long break need different conversations.
Conversation, offer and account handoff
We identify current needs, record reasons for leaving and present an approved offer. Your business retains control of discounts, complaint escalations and sales handoff.
Verify the return against data
We agree whether success means a repeat purchase, renewal or account discussion. Confirmation comes from an agreed system or report. After the pilot we can discuss outcome-based pricing and additional segments.
Know what you are buying
We do not promise a recovery percentage. Contact permissions, eligible offers and verification are agreed first. Expressed interest is not recovered revenue.
Describe your project — let’s define the scope →From first discussion to a pilot
Your process
We discuss your audience, objective, volumes and systems.
An agreed scope
You receive a proposed pilot, responsibilities, metrics and pricing.
Preparation and pilot
We prepare materials, train the team and test the workflow.
Review and next step
Together we review quality and results before deciding on scale.
Reporting that supports decisions
- Reached customers and reasons for declining
- Customers interested in returning and account handoffs
- Verified returns or orders where data is available
What determines the price?
Contact quality and segmentation, conversation scope, offer complexity, retries and verification. A predetermined customer-recovery percentage is not guaranteed.
Before you decide
Do you have to offer discounts?
No. Customers may leave because of service, lack of need or an unsuitable offer. Your business approves proposals and any discounts before the campaign.
Can we start with a limited scope?
Yes. We agree a suitable scope, timing, cost and evaluation criteria after reviewing the process and team availability.
Let’s see how we can help
You do not need a complete brief. Tell us what is taking up your team’s time or which result you want to work towards. We will discuss the process, required information and possible next step.
Prefer a conversation?
+48 22 100 12 40Call Center PRO · since 2008 · Częstochowa, Poland. A service built around your process, not a fixed package of calls.