Inbound call center and customer support outsourcing
We handle your customers’ calls and enquiries across agreed channels and hours. Your inbound service can cover product questions, orders, complaints and cases requiring specialist support.
Call Center PRO has operated since 2008. Based in Częstochowa, Poland, we tailor projects to each client and combine an experienced human team with AI support.
Support built around your process
We agree the knowledge base, agent permissions and escalation paths. Phone support can be combined with email, chat and tickets. Our team follows your brand standards and works within agreed responsibilities.
Service hours and SLA
The service can cover business hours, selected shifts or 24/7 operation, depending on requirements and agreement. We define service levels, response times, callbacks and peak handling. Reports cover availability as well as resolution quality.
Start with a pilot
Before launch we review enquiry volumes and types, prepare materials and train the team. A pilot validates workload, communication and integrations. Results guide the service scale and pricing model.
Discuss your project
Tell us about your industry, objective, volumes and preferred launch date. We will discuss a suitable scope, pilot and reporting model.
Request a consultation